At udbet, your privacy is not an afterthought — it is built into everything we do. This Privacy Policy explains exactly what personal data we collect from Filipino players, why we collect it, how we use and protect it, and what rights you have over your own information. We believe in full transparency, so please take a few minutes to read through this document carefully.
Here is a quick summary of our core privacy commitments to every udbet player in the Philippines.
All data transmitted between your device and udbet's servers is protected by industry-standard 256-bit SSL encryption. Whether you are logging in from Manila, Cebu, or Davao, your connection is always secured end-to-end.
udbet does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely to operate the platform, verify your identity, process payments, and improve your gaming experience.
We only collect the personal data that is strictly necessary for account registration, KYC verification, payment processing, and regulatory compliance. We do not collect data beyond what is needed to run a safe and fair platform.
As a udbet player, you have the right to access, correct, delete, and port your personal data. You can also object to certain types of processing. We honour all data rights requests in accordance with applicable Philippine data protection law.
udbet uses cookies strictly for platform functionality, session management, and analytics. We do not use third-party advertising cookies. You can manage your cookie preferences at any time through your browser settings.
We do not hold your data indefinitely. Retention periods are defined by regulatory requirements and operational necessity. Once data is no longer needed, it is securely deleted or anonymised in line with our internal data governance policy.
This Privacy Policy ("Policy") is issued by udbet ("udbet," "we," "us," or "our"), the operator of the online gaming platform accessible at udbet.app. This Policy describes how we collect, use, store, share, and protect the personal information of players and visitors who access or use the udbet platform, including all games, promotions, payment services, and customer support channels.
udbet is committed to protecting the privacy and personal data of all its users, with particular care given to the rights of Filipino players under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, as enforced by the National Privacy Commission (NPC) of the Philippines.
By registering an account on udbet, accessing the platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, please discontinue use of the udbet platform immediately.
udbet collects personal data that is necessary and proportionate to the purposes described in this Policy. The categories of personal data we collect include the following:
udbet collects personal data through the following channels and methods:
The majority of personal data we hold is provided directly by you when you register an account, complete KYC verification, make a deposit or withdrawal, contact our support team, or participate in a promotion. You are always in control of what information you choose to provide.
When you access and use the udbet platform, certain technical data is collected automatically. This includes your IP address, device information, browser type, session timestamps, and gameplay activity logs. This data is collected through server logs, cookies, and similar technologies as described in Section 6.
In certain circumstances, udbet may receive personal data about you from trusted third-party service providers, including:
All third-party providers engaged by udbet are contractually required to handle personal data in accordance with applicable data protection law and udbet's data processing standards.
udbet processes your personal data only for specific, legitimate purposes. The table below sets out the primary purposes for which we use your data and the legal basis for each:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Account registration and management | Identity, contact data | Contract performance |
| Age and identity verification (KYC) | KYC documents, identity data | Legal obligation |
| Processing deposits and withdrawals | Financial, transaction data | Contract performance |
| Fraud prevention and AML compliance | Identity, financial, technical data | Legal obligation / Legitimate interest |
| Providing customer support | Identity, communications data | Contract performance |
| Responsible gaming monitoring | Gaming activity, financial data | Legal obligation / Legitimate interest |
| Sending promotional communications | Contact data, gaming preferences | Consent |
| Platform analytics and improvement | Technical, gaming activity data | Legitimate interest |
| Regulatory reporting | Identity, financial, gaming data | Legal obligation |
With your consent, udbet may send you promotional emails, SMS messages, or in-platform notifications about new games, bonuses, and special offers — including campaigns like the 2026 New Year Gold Sparkle welcome bonus. You can withdraw your consent and opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting our support team.
Opting out of marketing communications will not affect your ability to use the udbet platform or receive essential service-related notifications (such as deposit confirmations, withdrawal updates, and security alerts).
udbet does not sell, rent, or trade your personal data to any third party for commercial purposes. We may share your personal data only in the following limited circumstances:
We engage trusted third-party service providers to assist in operating the udbet platform. These providers act as data processors on our behalf and are permitted to use your data only for the specific purpose for which they were engaged. Categories of service providers include:
udbet may be required to disclose personal data to regulatory authorities, law enforcement agencies, or courts of competent jurisdiction in the Philippines or other applicable jurisdictions where we are legally obligated to do so. This includes disclosures required under anti-money laundering regulations, PAGCOR licensing conditions, or court orders.
In the event of a merger, acquisition, restructuring, or sale of all or part of udbet's business, your personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and ensure that the receiving entity is bound by privacy obligations no less protective than those in this Policy.
In circumstances not covered above, udbet will only share your personal data with third parties if you have given your explicit prior consent to that specific disclosure.
udbet uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session while you are logged in, and to understand how players use the platform so we can continue to improve it.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Essential for platform operation — login sessions, security tokens, load balancing | Session / Up to 24 hours |
| Functional | Remembers your preferences such as language, display settings, and responsible gaming limits | Up to 12 months |
| Analytics | Collects anonymised data on how players navigate the platform to help us improve user experience | Up to 24 months |
You can control and manage cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to be notified when a cookie is set. Please note that disabling strictly necessary cookies may affect the functionality of the udbet platform, including your ability to log in and maintain a session.
udbet does not use third-party advertising cookies or cross-site tracking technologies. We do not participate in any advertising networks that track your behaviour across other websites.
udbet retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual. Where data must be retained beyond these periods due to an ongoing legal dispute, regulatory investigation, or court order, it will be retained until the matter is fully resolved.
udbet takes the security of your personal data seriously and implements a comprehensive set of technical and organisational measures to protect it against unauthorised access, disclosure, alteration, or destruction. Our security framework includes:
Despite these measures, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that poses a risk to your rights and freedoms, udbet will notify the National Privacy Commission (NPC) and affected players in accordance with the requirements of the Data Privacy Act of 2012 and its implementing rules.
Under the Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules, you have the following rights with respect to your personal data held by udbet. We are committed to honouring these rights promptly and without undue burden to you.
To exercise any of the rights listed above, please contact udbet's Data Protection Officer (DPO) using the contact details provided in Section 13. We will respond to all verified data rights requests within thirty (30) calendar days of receipt. In complex cases, this period may be extended by a further thirty (30) days, in which case we will notify you of the extension and the reason for it.
To protect your privacy, we may need to verify your identity before processing a data rights request. We will not charge a fee for reasonable requests, but may charge a reasonable administrative fee for manifestly unfounded or excessive requests.
udbet strictly prohibits the use of its platform by persons under the age of 21 years, in accordance with the minimum legal age for casino-style gambling in the Philippines as prescribed under applicable PAGCOR regulations. udbet does not knowingly collect personal data from individuals under 21 years of age.
Age verification is conducted as part of the registration process and again at the point of first withdrawal. If udbet discovers or has reasonable grounds to believe that an account belongs to a person under 21 years of age, the account will be immediately suspended, all deposits will be returned, and any winnings will be forfeited. All personal data associated with the underage account will be securely deleted following the resolution of the matter.
If you are a parent or guardian and believe that your child has registered on udbet, please contact our support team immediately at the email address provided in Section 13. We will investigate and take appropriate action as quickly as possible.
udbet primarily processes and stores personal data within secure data centres. In certain circumstances, personal data may be transferred to and processed in countries outside the Philippines — for example, where a third-party service provider operates infrastructure in another jurisdiction.
Where personal data is transferred internationally, udbet ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that required under the Data Privacy Act of 2012. These safeguards may include:
You may request further information about the specific safeguards in place for any international transfer of your personal data by contacting our Data Protection Officer using the details in Section 13.
udbet reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. When material changes are made, we will notify registered players by email and/or by displaying a prominent notice on the udbet platform at least seven (7) days before the changes take effect, where practicable.
The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. The most current version of this Privacy Policy will always be available at udbet.app/privacy-policy. We encourage you to review this Policy periodically to stay informed about how we protect your personal data.
Your continued use of the udbet platform after any changes to this Policy take effect constitutes your acceptance of the revised Policy. If you do not agree with the updated Policy, you must stop using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or the way udbet handles your personal data, please contact our Data Protection Officer (DPO) or customer support team through any of the following channels:
We aim to respond to all privacy-related enquiries within five (5) business days. For formal data rights requests, the response period is thirty (30) calendar days as described in Section 9.
If you are not satisfied with our response, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines. The NPC is the independent government body responsible for administering and implementing the Data Privacy Act of 2012. Information about filing a complaint with the NPC is available through official Philippine government channels.
Important Notice: udbet will never ask for your account password, full card number, or OTP via email or live chat. If you receive any communication claiming to be from udbet that requests this information, please do not respond and report it to [email protected] immediately.
Now that you know exactly how udbet protects your personal data, take the next step. Register your account today and enjoy slots, bingo, live casino games, and exclusive New Year Gold Sparkle promotions — all on a platform built with your security in mind. Open to Filipino players 21 years and above.
21+ only. Please gamble responsibly. Visit our Responsible Gaming page for tools and support.